Telecom Customer Care Executive Call Center/ Relationship Center

Course Overview


The objective of this course is to identify the role and responsibilities of a customer care executive at the Call Center/ Relationship Center. The CCE needs to be able to resolve customer queries, requests and complaints, develop customer relationship, monitor performance and attend and make calls for service and sales. In addition, the CCE needs to manage self, showroom upkeep and sale of products and services.

Course Objective

  • Identify the role and responsibilities of a customer care executive (CCE)
  • Resolve customer queries, requests and complaints
  • Develop customer relationship
  • Monitor and analyse performance
  • Attend and make calls for service and sales
  • Manage self, showroom upkeep and sale of products and services

Duration : 4 hrs


 

Course Fee: 499 INR199 INR

Enrol Now

Those who have already paid or enrolled for the course need not to pay

Course Content

  • Introduction to The Role of a Customer Care Executive
  • Personal Grooming and Hygiene
  • Analyse Customer Requirements and Needs
  • Interact with customers effectively
  • Identify the importance of customer satisfaction
  • Provide customised solutions
  • Categorise and manage customers
  • Develop customer handling skills
  • Build rapport with customers
  • Comply with organisational guidelines
  • Prioritize customers based on the urgency of their queries, requests or complaints (QRC)
  • Monitor and Analyze Performance
  • Attend and Make Calls for Service and Sales
  • Arrange visual merchandising
  • Manage showroom upkeep
  • Organise Products and Services

Duration : 4 hrs


 

Course Fee: 499 INR199 INR

Enrol Now

Those who have already paid or enrolled for the course need not to pay

Industry Job roles

  • Sales Personnel
  • Sales Representatives
  • Marketing personnel