Customer Care Executive

Course Overview

The objective of this course is to identify the role and responsibilities of a customer care executive at the Call Center- Relationship Center. The CCE needs to be able to resolve customer queries, requests and complaints, develop customer relationship, monitor performance and attend and make calls for service and sales. In addition, the CCE needs to manage self, showroom upkeep and sale of products and services.

Course Objective

Identify the role and responsibilities of a customer care executive (CCE)
Resolve customer queries, requests and complaints
Develop customer relationship
Monitor and analyse performance
Attend and make calls for service and sales
Manage self, showroom upkeep and sale of products and services

Duration : 4 hrs

Course Fee: 499 INR

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Those who have already paid or enrolled for the course need not to pay

Course Content

Introduction to The Role of a Customer Care Executive
Personal Grooming and Hygiene
Analyse Customer Requirements and Needs
Interact with customers effectively
Identify the importance of customer satisfaction
Provide customised solutions
Categorise and manage customers
Develop customer handling skills
Build rapport with customers
Comply with organisational guidelines
Prioritize customers based on the urgency of their queries, requests or complaints (QRC)
Monitor and Analyze Performance
Attend and Make Calls for Service and Sales
Arrange visual merchandising
Manage showroom upkeep
Organise Products and Services

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